Messages posted by: Admin

Hello,

Please verify that the client for your invoice does in fact have an email address listed. If no email address is listed then the only option is to send it via USPS.

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Hello,

You can view the date an invoice is paid by clicking on the invoice to view it and then by clicking on the payments tab for the invoice. There you will see a list of any payments applied to your invoice.

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Hello,

You will need to stop recurring on that invoice. Create or Copy from that invoice a new one (See the copy icon in the actions column in the Invoices List). And then change the address and set the new one to recur as before.

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Hello,

We took a look at your invoices and it appears that you figured out how to use the custom templates as well as get your logo working. If you have any other questions do hesitate to ask.

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You have a couple of options. You can go to the recurring tab and then click on advanced recurring options. From there you can set several options for sending invoices one of which is the "next recurring date". Another option is to create the invoice and leave it as in progress in your invoice list and to click send whenever you are ready for it to be sent to your client. Thanks for using Billmyclients.com!

There is an additional monthly fee of $10.00 for ACH as well as a processing fee of only 0.75% of each transaction.

We also offer credit card processing. Credit Card processing costs just an additional $10.00/month. With credit cards, we charge no per transaction fees, but you are responsible for all fees from the processing company/gateway. We simply route the sales through our system - but we use your merchant account to do so. We offer integration with Authorize.net. If you already have a merchant account setup then you would just need the Authorize.net gateway. Thanks for using Billmyclients.com!

There are a couple of ways to cancel a processing invoice. You can just delete the invoice while it is still in the "Processing" state. In order to delete the invoice just click the box to the left of the invoice number. Scroll down to the bottom of the page and change the dropdown box to "Delete". Then hit the "go" button. The other option is to email us the invoice number and we can delete it for you. If you just want to edit the invoice and resend it, then emaill us the invoice number and we'll change the status back to "In Progress". This way you'll be able to make changes to the invoice and send it again. Please let us know if you have any questions. Thanks for using BillMyClients.com!

Hello,

These emails just confirm that the invoice you created was sent successfully to your client. This way you have record that it was sent along with the date and time. Currently, we do not offer the option to stop these confirmations. We appreciate the feedback, though, and will look into adding this option in the future. Please let us know if we can help with anything else.

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In order to create custom email text to your client just login to your account and click the "Items" tab. Just underneath the "Items" tab in the shaded area click "Add Email Text". Here you can create your custom email text and title it. Once you have finished be sure to click the "Submit" button. Now you will be able to use this saved custom email text on any invoices you send. Just click the "Send" button and scroll down to the bottom of the page and click the "add existing data" button. Here you'll be able to choose your saved custom email text and insert it. Thanks for using BillMyClients.com!

Our credit card processing costs just an additional $10.00/month. With credit cards, we charge no per transaction fees, but you are responsible for all fees from the processing company/gateway. We simply route the sales through our system - but we use your merchant account to do so. We offer integration with Authorize.net. Below are the estimated gateway and merchant account fees. If you already have a merchant account setup then you would just need the Authorize.net gateway.

We also offer ACH processing. This is also an additional $10.00/month. The processing fee is only 0.75% of each transaction.

Hello, if you need to apply a partial payment to an invoice before sending it just add the payment but leave the status as In Progress. Don't change the status to Payment Received. Then you can send the invoice with the partial payment applied to it.

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No problem, just click on the support icon in the top right of your manager. Let us know you would like to revert some closed invoices invoices and enter in the invoice numbers you would like to have unclosed and we will take care of it for you.

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Sure, check out the page listed here:

https://www.billmyclients.com/pricing.jsp

We've given BillMyClients.com a facelift with a new streamlined look and feel. We've tuned the site up - making it even easier to navigate and use. We've also added these new forums to make it easier for all of our users to find the answers you're looking for - whether they're related to accounting or not!

We hope you find our new look refreshing and our forums helpful!